When Cecily used the Acrobat tab in Word, then chooses Create PDF, she is able to select a location to save the document to and it still works even though the Adobe PDF queue still has three documents showing (all of which prevent her from using the Print to PDF feature).
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This happened three times in a row and each time, a new document appeared in the print queue while the original document, even though canceled, never disappeared from the queue. Now try to perform the copy-paste operation to verify whether the Excel keeps freezing when copy and paste problem is fixed or not. To do this in Microsoft Word, go to File > Options and click the Save tab on the left.
We tried to cancel the document and its status will change from Spooling to Deleting, but it never actually leaves the queue.
We have to force close Word, after which the document will show in the Adobe PDF print queue.
Specifically, Windows may be blocking Dragon’s ability to empty the results folder in the App Data directory.
Word will then sit there with the spinning cursor, but nothing else happens. If you’re using Dragon dictation in Microsoft Word or Microsoft Outlook, and the application crashes over and over again, it could be caused by a background API call.
When she uses the Print to PDF function within Word, the document will hang just before opening the window which allows her to choose where to save the document to.
Here are some more details from the tech in that office: Unfortunately, this did not resolve the issue.
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